Refund policy

Return & Refund Policy

We love our customers and want you to be fully satisfied with your purchase without the stress of being stuck with an item you don’t like. We understand the challenges of shopping online and are committed to providing top-tier service so you always feel confident shopping with Beelu.

Beelu accepts returns or exchanges on items purchased from our website within 30 days of the purchase date, under the following conditions:

Return Conditions

To be eligible for a return or exchange:

  • The product must not be broken and must show no visible signs of damage or wear
  • All original packaging must be intact
  • The item must not be engraved, personalized, or customized
  • Any sign of damage or misuse may void eligibility for return or exchange

Items cannot be returned or exchanged after 30 days from the date of purchase.

Certain goods are non-returnable, including intimate or sanitary products, hazardous materials, and flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase (such as your order confirmation email) including your order number.

Returns & Exchanges

To request a return or exchange, please contact us at beelu@outlook.com with your order number and reason for the request. Our team will review your case based on the policy outlined above and assist you accordingly.

Return Shipping

Customers are responsible for return shipping costs.

If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment.

Late or Missing Refunds

Refund processing times may vary depending on your financial institution (typically 2–3 business days).

If you have not received your refund after this period, please contact us at beelu@outlook.com, and we will assist you in resolving the issue.

Warranty

Beelu offers a lifetime warranty on all products. If your item arrives damaged, broken, or of poor quality, we will send you a replacement at no additional cost.

Please note: this warranty provides replacements only. Refunds are not issued for items covered under warranty for damage, loss, or similar issues.

Our goal is to ensure your satisfaction and confidence in the quality of your purchase.

Gifts

If your item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of the return.

Once the return is processed, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please contact us at support@beelu.com within 48 hours of delivery.

If damage is not reported within this timeframe, we may not be able to honor the claim. We rely on carrier tracking data and delivery confirmation when reviewing such cases.

Feedback

We value your feedback, questions, and concerns. Please feel free to contact us at support@beelu.com at any time. We are always striving to improve and appreciate your input.