Shipping policy

Beelu Shipping Policy

Beelu partners with major international shipping companies, including FedEx, SF Express, DHL, UPS, and EMS. These carriers work with local couriers, allowing us to ship directly to your door and proudly offer flat-rate worldwide shipping.

You will be charged at the time of placing your order. All payments are subject to verification and approval before shipping, which may take several days to process. To help prevent credit card fraud, orders with incorrect billing information or those requiring additional verification may be delayed or canceled.

Shipping Process

We typically require 2–5 business days to fulfill your order and transport it to our carrier’s sort facility. Some items may take longer, particularly during major holidays (up to 10 days) or if your order includes popular items experiencing stock shortages.

Once your order begins processing, we cannot make any changes, including address modifications. Orders will only be shipped to the address provided at checkout.

We ship only on business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a shipping confirmation email.

For orders containing multiple items, products may ship separately and arrive on different dates due to differences in our manufacturing partners’ locations.

Tracking

All orders are shipped with tracking numbers. You will receive an email with your tracking number once your order has been dispatched to the carrier’s sort facility.

In some cases, tracking information may take several days to update. If your order was placed more than 5 business days ago and there is still no tracking update, please contact us.

Delivery Times

Shipping times vary by destination. Estimated delivery times are:

  • United States: 6–12 business days
  • Canada & Europe: 10–14 business days
  • Australia & New Zealand: 10–21 business days
  • Mexico, Central America & South America: 15–30 business days

Please note: these estimates do not include the 2–5 day processing time. Delivery dates are not guaranteed due to customs delays, holidays, weather conditions, or other factors outside our control.

Duties, Taxes, and Fees

International shipments may be subject to import taxes, duties, and customs clearance fees once they arrive in the destination country. These charges are the responsibility of the customer.

Beelu has no control over these fees and cannot predict their amount. If a shipment is refused and returned, the customer will be responsible for any import taxes and return shipping costs.

Customs policies vary by country. Please contact your local customs office for more information.

Lost, Stolen, or Damaged Packages

Beelu is not responsible for lost, stolen, or damaged packages. If your tracking shows that your package was delivered but you have not received it, please contact the shipping carrier to file a claim.

We rely on the carrier’s tracking and delivery confirmation when reviewing any issues. Claims may not be accepted if they are not reported promptly.

Wrong Address Disclaimer

It is the customer’s responsibility to provide the correct shipping address at checkout. Once an order has entered processing, we are unable to make changes or retrieve it for address updates.

If the order has already shipped, we cannot reroute it.

Contact / Feedback

We value your feedback, questions, and concerns. Please contact us at support@beelu.com.